Kebijakan Pengembalian

We want you to be satisfied with Vetox's premium services. This Pengembalian Policy outlines the kondisi under which refunds may be provided for premium langganan dibeli through our Service. Semua payments are diproses by Paddle, our authorized pembayaran processor, and refunds are subject to both this policy and Paddle's memproses terms.

Refunds may be granted under the following circumstances within 3 hari of beli (or 14 hari for EU residents):

• Technical issues preventing you from using the premium fitur for an extended period that we are unable to resolve
• Tagihan error, duplicate charges, or unauthorized transaksi
• Premium fitur materially not functioning as described at the time of beli
• Dissatisfaction within 3 hari of your initial beli

Pengembalian dana tidak akan diberikan untuk:

• Akun suspension or termination due to violations of our Terms of Service
• Ubah of mind after the applicable pengembalian window (3 hari standard, 14 hari EU) has passed
• Menghapus bot dari server Anda atau menghapus server Discord Anda
• Sebagian langganan periods — langganan provide akses for the penuh tagihan cycle
• Third-party pembayaran memproses fees that may have been incurred
• Substantial use of premium fitur during the pengembalian period where the service functioned as described

If you are a consumer residing in the European Union, you have the kanan to withdraw from your beli within 14 hari of the transaksi date without providing apapun alasan, in accordance with EU consumer protection laws. To exercise this kanan, contact us through our Discord support server before the withdrawal period kedaluwarsa. Please note that if you have fully utilized the premium services during the withdrawal period and explicitly consented to immediate service delivery, the kanan of withdrawal may be limited as permitted by applicable law.

To request a pengembalian, please contact us through our Discord support server at https://discord.gg/vetox with the following information:

• Your Paddle transaksi ID or kwitansi number
• Your Discord username and pengguna ID
• A detailed deskripsi of the issue or alasan for the pengembalian request
• Apapun relevant screenshots or evidence supporting your request (if applicable)

Our support team will review your request and respond within 5 business hari.

You may cancel your langganan at apapun time through the Vetox dashboard:

• Cancellation stops future tagihan — no further charges will be made
• You retain premium akses until the end of your saat ini tagihan period
• Cancellation does not automatically qualify for a pengembalian of the saat ini period
• You may resubscribe at apapun time to regain premium fitur

Disetujui refunds are diproses through Paddle. Typical memproses times:

• Pengembalian request review: up to 5 business hari
• Pengembalian memproses by Paddle: 5–10 business hari after approval
• Your bank or pembayaran provider may ambil additional time to reflect the pengembalian in your akun

Memproses times may be longer during holidays or peak periods.

We strongly encourage you to contact us through our Discord support server before initiating a chargeback or dispute with your bank or pembayaran provider. We are committed to resolving issues fairly and promptly.

Initiating an unauthorized or fraudulent chargeback may result in: permanent suspension of your akun, loss of akses to semua Vetox services, and being prohibited from future purchases. Chargebacks that are found to be fraudulent will be contested through Paddle.

In cases of extended service outages or sebagian fitur unavailability, we may offer sebagian refunds or service credits at our discretion. These are calculated based on the durasi and severity of the service interruption relative to your langganan biaya. Service credits are applied to your berikutnya tagihan cycle and have no cash nilai.

Pendiri/pemilik proyek adalah

Yousef Emad Abdel Wahab (Ryo.)

Ali Hasan Mohamed (Ali M.)