Franchise Network

A franchise network with a hidden category per location, HQ bulletins, operations manuals and an owners council.

13 categories
55 channels
13 roles
Large

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Server structure

Channels

HQ BULLETIN

hq-announcements
Head office to every location. If it is here, every site is expected to have read it.
brand-standards
The brand book in short: signage, uniform, tone, what a customer must never see. The rules channel.
network-calendar
Campaign dates, audits, owner meetings and training days across the network.
compliance-alerts
Deadlines with consequences: licences, inspections, filings. One message per deadline, updated when it is met.
openings-and-milestones
New sites, anniversaries and records. Head office posts; the network celebrates in #network-lounge.

OPERATIONS MANUALS

opening-and-closing
The opening and closing checklists, current version only.
service-standards
How a customer is greeted, served and followed up, step by step.
equipment-and-maintenance
Maintenance schedules, approved technicians and what to do when something fails mid-shift.
pos-and-systems
Till, ordering and scheduling systems: logins are requested through HQ, guides live here.
manual-updates
Every change to a manual, with the channel it changed in and the date it takes effect.
ask-operations
Questions about a procedure. Answers help every site, so ask in public; site-specific numbers go in a ticket.

MARKETING ASSETS

campaign-calendar
Upcoming campaigns with start dates, assets and what each location must do.
asset-library
Logos, templates, photography and print-ready files. Search by campaign name.
local-marketing-ideas
What worked at your site. Post the idea, the cost and the result.
social-media-approvals
Post the draft; HQ Staff approve with a reaction before it goes live.
print-requests
Menus, posters and signage: what you need, the quantity and the date you need it by.

NETWORK CHAT

network-lounge
Every location, every role. The water cooler for the whole network.
best-practices
Something that works at your site and might work at another. One practice per message.
staffing-tips
Hiring, retention and scheduling ideas between location managers.
supplier-deals
Approved suppliers, negotiated rates and who to contact.
Network Town Hall

DOWNTOWN

downtown-chat
The Downtown team. Visible to this location, the field manager and HQ.
downtown-shifts
This site's rota and swaps, posted by the Location Manager.
downtown-issues
Broken equipment, stock problems, incidents. One message per issue; the field manager follows up.
Downtown Huddle

RIVERSIDE

riverside-chat
The Riverside team. Visible to this location, the field manager and HQ.
riverside-shifts
This site's rota and swaps, posted by the Location Manager.
riverside-issues
Broken equipment, stock problems, incidents. One message per issue; the field manager follows up.
Riverside Huddle

AIRPORT

airport-chat
The Airport team. Visible to this location, the field manager and HQ.
airport-shifts
This site's rota and swaps, posted by the Location Manager.
airport-issues
Broken equipment, stock problems, incidents. One message per issue; the field manager follows up.
Airport Huddle

WESTGATE

westgate-chat
The Westgate team. Visible to this location, the field manager and HQ.
westgate-shifts
This site's rota and swaps, posted by the Location Manager.
westgate-issues
Broken equipment, stock problems, incidents. One message per issue; the field manager follows up.
Westgate Huddle

HARBOUR

harbour-chat
The Harbour team. Visible to this location, the field manager and HQ.
harbour-shifts
This site's rota and swaps, posted by the Location Manager.
harbour-issues
Broken equipment, stock problems, incidents. One message per issue; the field manager follows up.
Harbour Huddle

FIELD SUPPORT

site-visit-reports
One report per visit: site, date, what was checked, what was found, what was agreed.
audit-scores
Audit results by site and quarter. The trend matters more than the number.
escalations-queue
Issues a location cannot fix and HQ must decide. Link the issue message, state the ask.
Field Team Call

OWNERS COUNCIL

owners-council
Franchise owners and the director. Candid by design; HQ Staff are not in this category.
royalty-and-fees
Royalty rates, marketing fund contributions and anything with a percentage in it.
council-motions
One motion per message. Owners react to vote; the director records the outcome in a reply.
Council Meeting

HQ INTERNAL

hq-chat
Head office, out of network view. Vetox logs role changes here.
franchise-sales-pipeline
Prospective franchisees by stage: enquiry, discovery day, approval, signing, opening.
legal-and-contracts
Franchise agreements, renewals and disputes. HQ Staff and the director only.
HQ Sync

VOICE

Training Room
AFK

Roles

HQ DirectorAdministrator
HQ StaffModerator
Field ManagerModerator
Franchise Owner
Location Manager
Downtown
Riverside
Airport
Westgate
Harbour
Crew
Muted

Overview

Built for a franchisor with a handful of locations that each need their own room, a head office that needs to reach all of them at once, and owners who need somewhere to talk to the director without the staff listening. HQ Bulletin is read-only: #hq-announcements, #brand-standards as the rules channel, #network-calendar, #compliance-alerts and #openings-and-milestones. Operations Manuals is a read-only library with #opening-and-closing, #service-standards, #equipment-and-maintenance and #pos-and-systems, a #manual-updates announcement channel, and #ask-operations as the one writable channel where a location asks about a procedure. Marketing Assets works the same way: #campaign-calendar and #asset-library are posted by HQ, while #local-marketing-ideas, #social-media-approvals and #print-requests take requests from the field. Every location, Downtown, Riverside, Airport, Westgate and Harbour, is a category visible only to its own role, the Field Manager and HQ Staff, with a chat, a shifts channel, an issues channel and a huddle voice room. Field Support holds #site-visit-reports and #audit-scores for the field managers. The Owners Council is visible to Franchise Owners and the HQ Director alone, with #royalty-and-fees and #council-motions; HQ Internal, with #franchise-sales-pipeline and #legal-and-contracts, is where head office works.

When to use it

Five locations, one group chat per location, and a head office that pastes the same message into all of them. A manager at Riverside cannot find last month's campaign assets, and the owners have no place to raise fees with the director. This layout gives every location a private category, head office one channel that reaches all of them, and the owners a council of their own.

What makes it different

Each location is a hidden category with its own role, chat, shifts, issues channel and huddle room.
Operations manuals and marketing assets are read-only libraries with writable request channels beside them.
The Owners Council is visible to Franchise Owners and the HQ Director only, not to HQ Staff.
Field Support gives field managers site-visit reports and audit scores across every location.
HQ announcements reach every location from one channel instead of five group chats.

Recommended Vetox setup

Auto Roles
Give Crew on join so a new hire sees the bulletin and manuals; a Location Manager adds the location role that opens their category.
Reminders
Schedule Reminders in #compliance-alerts for recurring deadlines and in each location's shifts channel, such as #downtown-shifts, for the weekly rota.
Tickets
Put a ticket panel in #ask-operations so a question that involves one site's numbers becomes a private thread with HQ Staff.
Embed Messages
Post the current campaign brief as an embed in #campaign-calendar so every location sees the same dates and assets.
Logs
Send Logs to #hq-chat so location role changes are recorded; a crew member with the wrong location role reads another site's issues.

Questions

How do I add a sixth location?

Create a role for it, duplicate one of the location categories and replace the location role in the category overwrites. The four channels inside inherit the category's overwrites, so nothing else needs editing. Give the new role to that site's crew and manager.

Why can HQ Staff not see the Owners Council?

Franchise owners raise fees, royalties and disputes there, and they will only do it candidly if the audience is the director. The category grants ViewChannel to Franchise Owner only; the HQ Director role has Administrator. Add HQ Staff to the overwrites if your network prefers otherwise.

Where do location staff ask about a procedure?

#ask-operations, the one writable channel in Operations Manuals. The answer helps every location, so it stays public to the network; anything specific to one site's numbers goes through a ticket.

Can the Field Manager see every location?

Yes. Field Manager is granted ViewChannel on every location category, plus Field Support, where #site-visit-reports and #audit-scores are kept away from the locations themselves.

Common mistakes

Giving a Location Manager every location role for convenience, which lets them read every other site's issues channel.
Posting manual changes in #hq-announcements and never in #manual-updates, so the manual library falls out of date.

Consider instead

Small Business Internal You run one location and need tasks, customers and finance rather than a network.
Hospitality Staff Server You need one venue's rota, menu board and incident trail rather than a multi-site network.

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