환불 정책

We want you to be satisfied with Vetox's 프리미엄 services. This 환불 Policy outlines the 조건 under which refunds may be provided for 프리미엄 subscriptions 구매됨 through our Service. 전체 payments are processed by Paddle, our authorized 결제 processor, and refunds are subject to both this policy and Paddle's 처리 중 terms.

Refunds may be granted under the following circumstances within 3 일 of 구매 (or 14 일 for EU residents):

• Technical issues preventing you from using the 프리미엄 기능 for an extended period that we are unable to resolve
• 결제 errors, duplicate charges, or unauthorized transactions
• 프리미엄 기능 materially not functioning as described at the time of 구매
• Dissatisfaction within 3 일 of your initial 구매

다음에 대해서는 환불이 제공되지 않습니다:

• 계정 suspension or termination due to violations of our Terms of Service
• 변경 of mind after the applicable 환불 window (3 일 standard, 14 일 EU) has passed
• Removing the bot from your 서버 or deleting your Discord 서버
• 부분 구독 기간 — 구독은 전체 결제 주기 동안의 액세스를 제공합니다
• Third-party 결제 처리 중 fees that may have been incurred
• Substantial use of 프리미엄 기능 during the 환불 period where the service functioned as described

If you are a consumer residing in the European Union, you have the 오른쪽 to withdraw from your 구매 within 14 일 of the 거래 date without providing 모든 사유, in accordance with EU consumer protection laws. To exercise this 오른쪽, contact us through our Discord support 서버 before the withdrawal period expires. Please note that if you have fully utilized the 프리미엄 services during the withdrawal period and explicitly consented to immediate service delivery, the 오른쪽 of withdrawal may be limited as permitted by applicable law.

To request a 환불, please contact us through our Discord support 서버 at https://discord.gg/vetox with the following information:

• Your Paddle 거래 ID or 영수증 number
• Your Discord username and 사용자 ID
• A detailed 설명 of the issue or 사유 for the 환불 request
• 모든 relevant screenshots or evidence supporting your request (if applicable)

Our support team will review your request and respond within 5 business 일.

You may cancel your 구독 at 모든 time through the Vetox 대시보드:

• Cancellation stops future 결제 — no further charges will be made
• You retain 프리미엄 접근 until the end of your 현재 결제 period
• Cancellation does not automatically qualify for a 환불 of the 현재 period
• You may resubscribe at 모든 time to regain 프리미엄 기능

승인됨 refunds are processed through Paddle. Typical 처리 중 times:

• 환불 request review: up to 5 business 일
• 환불 처리 중 by Paddle: 5–10 business 일 after approval
• Your bank or 결제 provider may take additional time to reflect the 환불 in your 계정

휴일 또는 피크 기간 동안 처리 시간이 더 길 수 있습니다.

We strongly encourage you to contact us through our Discord support 서버 before initiating a chargeback or dispute with your bank or 결제 provider. We are committed to resolving issues fairly and promptly.

Initiating an unauthorized or fraudulent chargeback may result in: permanent suspension of your 계정, loss of 접근 to 전체 Vetox services, and being prohibited from future purchases. Chargebacks that are found to be fraudulent will be contested through Paddle.

In cases of extended service outages or partial 기능 unavailability, we may offer partial refunds or service credits at our discretion. These are calculated based on the 기간 and severity of the service interruption relative to your 구독 비용. Service credits are applied to your 다음 결제 cycle and have no cash 값.

프로젝트의 창립자/소유자는 다음과 같습니다

Yousef Emad Abdel Wahab (Ryo.)

Ali Hasan Mohamed (Ali M.)