Chính sách hoàn tiền

We want you to be satisfied with Vetox's premium services. This Hoàn tiền Policy outlines the điều kiện under which refunds may be provided for premium subscriptions đã mua through our Service. Tất cả payments are đã xử lý by Paddle, our authorized thanh toán processor, and refunds are subject to both this policy and Paddle's đang xử lý terms.

Refunds may be granted under the following circumstances within 3 ngày of mua (or 14 ngày for EU residents):

• Technical issues preventing you from using the premium tính năng for an extended period that we are unable to resolve
• Thanh toán errors, duplicate charges, or unauthorized transactions
• Premium tính năng materially not functioning as described at the time of mua
• Dissatisfaction within 3 ngày of your initial mua

Sẽ không hoàn tiền cho:

• Tài khoản suspension or termination due to violations of our Terms of Service
• Thay đổi of mind after the applicable hoàn tiền window (3 ngày standard, 14 ngày EU) has passed
• Removing the bot from your máy chủ or deleting your Discord máy chủ
• Partial đăng ký periods — subscriptions provide truy cập for the full thanh toán cycle
• Third-party thanh toán đang xử lý fees that may have been incurred
• Substantial use of premium tính năng during the hoàn tiền period where the service functioned as described

If you are a consumer residing in the European Union, you have the phải to withdraw from your mua within 14 ngày of the giao dịch date without providing bất kỳ lý do, in accordance with EU consumer protection laws. To exercise this phải, contact us through our Discord support máy chủ before the withdrawal period expires. Please note that if you have fully utilized the premium services during the withdrawal period and explicitly consented to immediate service delivery, the phải of withdrawal may be limited as permitted by applicable law.

To request a hoàn tiền, please contact us through our Discord support máy chủ at https://discord.gg/vetox with the following information:

• Your Paddle giao dịch ID or biên lai number
• Your Discord username and người dùng ID
• A detailed mô tả of the issue or lý do for the hoàn tiền request
• Bất kỳ relevant screenshots or evidence supporting your request (if applicable)

Our support team will review your request and respond within 5 business ngày.

You may cancel your đăng ký at bất kỳ time through the Vetox bảng điều khiển:

• Cancellation stops future thanh toán — no further charges will be made
• You retain premium truy cập until the end of your hiện tại thanh toán period
• Cancellation does not automatically qualify for a hoàn tiền of the hiện tại period
• You may resubscribe at bất kỳ time to regain premium tính năng

Đã duyệt refunds are đã xử lý through Paddle. Typical đang xử lý times:

• Hoàn tiền request review: up to 5 business ngày
• Hoàn tiền đang xử lý by Paddle: 5–10 business ngày after approval
• Your bank or thanh toán provider may take additional time to reflect the hoàn tiền in your tài khoản

Đang xử lý times may be longer during holidays or peak periods.

We strongly encourage you to contact us through our Discord support máy chủ before initiating a chargeback or dispute with your bank or thanh toán provider. We are committed to resolving issues fairly and promptly.

Initiating an unauthorized or fraudulent chargeback may result in: permanent suspension of your tài khoản, loss of truy cập to tất cả Vetox services, and being prohibited from future purchases. Chargebacks that are found to be fraudulent will be contested through Paddle.

In cases of extended service outages or partial tính năng unavailability, we may offer partial refunds or service credits at our discretion. These are calculated based on the thời gian and severity of the service interruption relative to your đăng ký chi phí. Service credits are applied to your tiếp thanh toán cycle and have no cash giá trị.

Người sáng lập/sở hữu dự án là

Yousef Emad Abdel Wahab (Ryo.)

Ali Hasan Mohamed (Ali M.)