Privacy Policy

Vetox ("we," "us," or "our"), operating from the Kingdom of Bahrain, provides a Discord bot service and associated web dashboard (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the data practices described in this policy.

We use the information we collect to:

• Provide, operate, and maintain the Service including bot features, dashboard functionality, and premium services
• Process premium subscriptions and manage billing through Paddle
• Analyze usage patterns to improve our services, fix bugs, and develop new features
• Provide customer support and respond to inquiries via our Discord support server
• Detect, prevent, and address fraud, abuse, and security issues
• Ensure compliance with Discord's Terms of Service and applicable laws
• Send service-related notifications such as subscription updates and important changes

For users in the European Economic Area (EEA) and United Kingdom, we process personal data under the following legal bases as defined in Article 6 of the GDPR:

• Consent — Where you have given clear consent for us to process your personal data for a specific purpose, such as enabling optional features like message logging
• Contract — Processing necessary for the performance of our Service agreement with you, including providing bot functionality and premium features
• Legitimate Interests — Processing necessary for our legitimate interests, such as improving the Service, ensuring security, and preventing fraud, where these interests are not overridden by your rights
• Legal Obligation — Processing necessary to comply with a legal obligation, such as responding to valid legal requests or maintaining required records

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• Paddle — Our payment processor handles all payment transactions. Their processing of your data is governed by Paddle's Privacy Policy
• Subscription & Usage Analytics — We use privacy-focused analytics services to measure aggregate website usage and subscription metrics so we can improve the Service. These providers process only limited technical and subscription-related data on our behalf and never receive your message content or Discord data
• Hosting Providers — Our infrastructure providers host the servers that run the Service. They process data on our behalf under strict data processing agreements
• Cloudflare — We use Cloudflare for DNS, content delivery (CDN), and network security to keep the Service fast and protected. As traffic passes through Cloudflare's network it processes connection data such as IP addresses and provides privacy-first, cookieless performance analytics. Your use of these services is governed by Cloudflare's Privacy Policy
• Content Protection — We use a third-party content-protection and DMCA verification service to detect and deter unauthorized copying of our website content. It loads a verification script that may receive your IP address and browser information; it does not track you across other websites and never receives your Discord data
• Discord API — We interact with Discord's API to provide bot functionality. Your use of Discord is governed by Discord's Privacy Policy
• AI Processing — When a server administrator enables our optional AI-powered features (such as AI auto-moderation or the AI assistant), the relevant message content and images are processed by a third-party AI provider solely to deliver that feature. This data is processed in real-time and is NOT used to train any AI models, is NOT retained or stored by the provider after processing, and is never sold or used for any other purpose. These features are off by default and are controlled by the server's administrators
• Legal Requirements — We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• With Your Consent — We may share information with third parties when you explicitly authorize us to do so

Vetox operates from the Kingdom of Bahrain, and our infrastructure may be located in various countries. Where personal data of users in the European Economic Area (EEA) or the United Kingdom is transferred to a country that has not received an adequacy decision, we rely on appropriate safeguards — such as the European Commission's Standard Contractual Clauses (or the UK International Data Transfer Addendum) — or another lawful transfer mechanism provided by our processors. By using the Service, you acknowledge that your information may be processed outside your country of residence.

We retain your data based on the type of information and its purpose:

• Server configuration data — Retained while Vetox remains active in your server and deleted upon bot removal
• XP and leveling data — Retained while the server uses the leveling feature, with inactive data expiring based on configured retention periods
• Moderation records — Retained according to the duration set by server administrators and applicable legal requirements
• Usage statistics — Retained for up to 92 days for analytics purposes
• Payment records — Retained as required by tax and financial regulations
• Account data — Retained while you maintain an active account. You may request deletion at any time

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS/TLS), access controls, secure authentication, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. We encourage you to keep your Discord account credentials secure and report any suspected security issues immediately.

Our Service is not directed to children under the minimum age required by Discord's Terms of Service. We do not knowingly collect personal information from children below this age. If we discover that we have collected data from a child under the applicable minimum age, we will delete it promptly. If you believe a child has provided us with personal information, please contact us through our Discord support server.

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access — Request a copy of the personal data we hold about you
• Right to Rectification — Request correction of inaccurate or incomplete personal data
• Right to Erasure — Request deletion of your personal data, subject to legal retention requirements
• Right to Restriction — Request that we restrict processing of your personal data in certain circumstances
• Right to Data Portability — Request your personal data in a structured, commonly used, machine-readable format
• Right to Object — Object to processing of your personal data based on legitimate interests
• Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint — File a complaint with your local data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact us through our Discord support server at https://discord.gg/vetox. We will respond to your request within 30 days. Upon a verified deletion request, we will remove your personal data from our databases, including your profile, server configurations you own, and login history. Some data may be retained where required by law or for fraud prevention.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Discord support server at https://discord.gg/vetox.

The founders/owners of the project are

Yousef Emad Abdel Wahab (Ryo.)

Ali Hasan Mohamed (Ali M.)